Return, Refund & Cancellation Policy

Effective Date: January 14th, 2025

At ESCTDL, we operate as a voluntary, community-driven digital platform. Our financial structure relies on the commitment and integrity of our members. As such, we maintain a strict No Refund and No Cancellation Policy for all standard contributions, with limited exceptions for technical errors.

1. General No Refund Policy

All payments made to ESCTDL—including but not limited to registration charges, monthly contributions, and emergency support funds—are final. These funds are immediately utilized for community purposes or allocated to specific trust activities; therefore, we do not offer refunds on voluntary contributions once processed.

2. Cancellation of Membership

Members are free to cancel their membership or stop contributing at any time. However, cancellation does not generate a refund for any previous payments or contributions made up to the date of cancellation. Upon cancellation, your access to member-exclusive benefits will cease immediately or at the end of the current billing cycle, as applicable.

3. Exceptions for Technical Errors (Refund Eligible)

While standard contributions are non-refundable, we understand that technical mishaps can occur. Refunds will only be initiated under the following specific circumstances:

Duplicate Payment: If a member accidentally pays the same fee twice for the same billing period due to a technical glitch.
System Error: If the amount deducted is greater than the actual fee due to a payment gateway error.

Note: Change of mind or personal financial constraints are not valid grounds for a refund exception.

4. Refund Request Process

If you believe your transaction falls under the "Exceptions" listed in Section 3, you must follow this procedure:

Contact our support team within 7 days of the transaction date.
Provide proof of the transaction (Transaction ID, Screenshot, and Date).
Once verified by our finance team, the excess or duplicate amount will be refunded to the original payment method.

5. Refund Timeline

Approved refunds for technical errors will be processed within 5 to 7 business days. The time taken for the amount to reflect in your bank account depends on your bank’s processing policies.

6. Member Acknowledgment

By using the ESCTDL platform and making a payment, you acknowledge that:

You have read and understood this No Refund/Cancellation policy.
You accept that refunds are only available for proven technical errors.
The Trust’s decision regarding the validity of a refund claim is final and binding.